Refund Policy

We want every customer to be happy with BritishStream. This policy explains when refunds may be available and how to request one.

Before you order

Please check our Compatible Devices page and ask us on WhatsApp if you're unsure whether your device is suitable. We're happy to confirm before you pay.

If something isn't working

Contact us on WhatsApp first. Most issues — such as login problems or buffering — can be resolved quickly with our setup support.

Refund requests

• If we are unable to provide your subscription after payment, you will receive a full refund.
• If you experience a technical problem we cannot resolve, contact us and we will review your request fairly.
• Refund requests should be made via WhatsApp, including your order details.

Your statutory rights

This policy does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 where applicable.

Contact

To discuss a refund, message us on WhatsApp at +1 (365) 400-8047.